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OTS Globe boosts service portfolio for dynamic packaging for its tour operator clients

Background

OTS Globe is the Hotel Trading division of the MTS Globe Group based in Zürich, Switzerland. Founded in 1967, the MTS Globe Group is a leading international and privately owned incoming travel company. Headquartered in Palma de Mallorca, Spain, MTS Globe provides high quality destination services, such as accommodation, transfers, excursions, car rental, tour guides and incentive travel services to 27 source markets across Europe and North America. With 65 destination offices in 17 countries, MTS Globe currently serves over 5.3 million customers accounting for 27 million overnight stays in over 10,000 hotels per year.

the challenge

With more than 250 tour operator clients, MTS Globe - OTS Globe is looking to expand its existing network and be prepared for today’s business models in a continuously changing distribution environment.

With such an extensive portfolio of accommodation units contracted by local representatives and managed by OTS Globe, as well as ground handling and transfer services provided by MTS Globe, a solution was needed to distribute these components dynamically, to offer their tour operator and travel agent clients the flexibility to dynamically search, build and package holidays faster and in real time.

Michael Frey, CEO,MTS Globe explains:

“Our vision is to become the leading sun and beach destination provider for tour operators and travel agents. We need a powerful solution to distribute our vast product portfolio to our customers in real time.”

the solution

MTS Globe uses Peakwork’s Player technology as part of its core system architecture for component searches. This powerful Player technology helps MTS Globe to build tailor made solutions for their clients. Each tour operator can access a personalized inventory portfolio, which is contracted locally and updated in real time for the most up to date component availability, where they are able to perform up to 20 million destination searches for accommodation product within the MTS Globe system.

Michael Frey continues:

“Using the Peakwork technology in combination with our local contracting teams enables our customers to search and build package holidays with a customized product portfolio faster than ever before.”

Customers can book directly in the MTS Globe Group system, or combined with Peakwork’s B-Hub they can also book via Peakwork technology.

SOME RESULTS

With Peakwork’s support, MTS Globe Group is now recognized as offering one of the most reliable API’s in the travel industry.

Working with Peakwork has enabled MTS Globe Group to quickly gain an important presence in new markets where a fast and reliable search functionality was required. Consequently, they have experienced a 20 - 25% year on year growth through expansion in both distribution and destinations, while achieving a 700M € turnover in 2017.