Peakwork stands for the digitalization of the global travel industry. Leading international tourism companies, such as TUI and DER Touristik, rely on Peakwork solutions for the distribution of their vacation offers. Since 2023, Peakwork has been a part of Constellation Software (TSX:CSU), one of the world's largest software companies for VMS (Vertical Market Software).
WHAT YOU DO
In your new position as Customer Success Manager (CSM), you will be the customer representative within Peakwork GmbH, building trustful, strategic consulting relationships in order to contribute to the enhancement of our products and services. You will act as the primary contact for all operational questions from both internal and external stakeholders. You will support our existing customers as well as potential customers on their way to becoming active users of Peakwork solutions. Your main focus will be customer success and customer satisfaction. The following tasks will be part of your key responsibilities:
- Supporting well-known customers in the launch of our applications
- Account & project management for international accommodation supplier
- Supporting customers in their daily work with our solutions
- Analysis and optimization of software usage, data quality as well as performance/bookings of customer distribution channels
- Creation of detailed specifications for new customer requirements
- Defining, planning and the delivery of technical solutions together with our internal departments
- Technical interface between customers, our key account management and customer support
- Onboarding new customers, conducting product training and leading customer workshops
- Identifying new up-selling opportunities and implementing them with the key account team
WHAT YOU BRING
You are a true team player with an outstanding technical understanding combined with strong and professional communication skills. Your interest in complex technical solutions and your ability to think abstractly and analytically provide you with the ideal requirements for a successful role with us. You are able to work independently and are willing to take responsibility for your tasks. Even in stressful situations you can keep calm, maintain an overview and remain positive. Furthermore, you ideally complement our team with the following requirements:
- Professional and/or project experience in channel management, wholesale and/or IT services (CRS, PMS, etc.)
- Knowledge of XML, JSON or other (tourism) data formats
- Experience in working with tourism booking and distribution systems
- Good understanding and ability to quickly understand complex issues
- Focused, organized and efficient working methods in highly complex environments
- Creative and flexible way of working with the ability to adopt a far-sighted approach
- Good English skills are required, German and / or Spanish are preferable
WHAT WE OFFER
- Breakfast, lunch and drinks - all inclusive
- Possibility of remote work
- Discounts on the job bike and the job ticket
- Regular internal and external training
- Buddy programme: a long-standing professional supports you when you start your job
- Unique teamwork and digital innovation
- Legendary Peakwork parties - such as the summer party, Christmas party, carnival and our team events
- Recharge your creative energy with football, darts and PlayStation with colleagues
- A permanent employment contract, so you can also commit to us in the long term
Become part of our dynamic and highly motivated team of digital pioneers and start your career at Peakwork now. We look forward to receiving your application. Please email salary expectations, the earliest possible starting date and information on how you found us at jobs[at]peakwork.com. Please note that applications can only be accepted in PDF format.
Peakwork GmbH
Axel Brand
Would you like to join the Peakwork team, but still have questions regarding the career opportunities? Are you interested in getting to know us personally? Our HR team is happy to answer all your questions!